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‎09-05-2020 06:57 AM

HP Recommended
Product: Hp g72 laptop
Operating System: Microsoft Windows 7 (64-bit)

I've found an old laptop my father rarely used but it turns on starts up and just shows the mouse cursor also cleaning apps keep popping up but that's all I need help on how to fix this problem thanks

1 REPLY 1

‎09-07-2020 12:20 PM

HP Recommended

@Crippy10

 

I reviewed your post and I understand that the computer is not booting to Windows.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/us-en/document/c01443371

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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