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‎12-04-2018 04:32 PM

HP Recommended
Product: Hp envy

Help please. Computer won’t turn on correctly. It’s fully charged but on black screen appears!

 

thanks

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6 REPLIES 6

‎12-04-2018 07:25 PM

HP Recommended

Ally8112, this kind of problem occures because of connection or motherboard.

Just you need to check the connection between motherboard and screen. You unplug it and then reconnect the connector.

Hope it will help you

Thanks

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‎12-05-2018 06:13 AM

HP Recommended

DO you mean to just unplug the computer and plug in again. If So, I have done that. I don’t how to check the motherboard otherwise. Thank you for your help. 

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‎12-05-2018 07:04 PM

HP Recommended

Ally8112, I mean the connection between screen and motherboard. The connector between screen and motherboard. You need to disconnect it and again connect the connector to the motherboard socket.

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‎12-05-2018 07:11 PM

HP Recommended

Hi!

Can you please tell me how to do this?

 

Thanks,

Allison

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‎12-05-2018 07:20 PM

HP Recommended

Sure Ally8112,

I shared one YouTube link. Go through it, just for reference. The video is not exact of Hp Envy. 

Just you get some idea how to do it, just for your reference purpose. This video is not related to your laptop.

https://www.youtube.com/watch?v=pw-HLxVpph8

How to fix Black Screen of Death - HP laptop
How to fix Black Screen of Death - HP laptop
youtube.com/watch?v=pw-HLxVpph8
This video shows step by step process on how to fix the dreaded Black Screen of Death on your HP Laptop. This appears to be a common problem on the internet forums. The symptoms are that lap top will not show any activity on the blank screen, yet the fan and some of the led's on the keyboard blink
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‎12-06-2018 03:09 PM

HP Recommended

I’ll try this!  Thanks 

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