Black screen

[Amoura99]

I have a black screen. I did something that ran a bios but after that the laptop will let me put my password in then go to the home screen and nothing further. It shows it’s connected to the WiFi

[KrazyToad]

@Amoura99

To assist you better please provide me with the complete Notebook Model or the Product Number along with the Windows version

You can refer to this Link: hp.care/2bygf7l for help in locating the Product Number.

Thank you

[Amoura99]

My model number I think is 15-bs244wm

and product number is 3TT17UA

thank you 

[KrazyToad]

@Amoura99

Let's  try a System Restore to an earlier time before the issue started and let me know if that helps

- Turn on the computer and repeatedly press the F11 key about once every second until the Choose an option screen is displayed, and then continue.
- On the Choose an Option screen, click Troubleshoot.
- On the Troubleshoot screen, click Recovery Manager.
- Under Help, click System Recovery.
- When Recovery Manager prompts you to back up your files, select a backup option:
- The Welcome to HP Recovery Manager screen is displayed. Read the on-screen information, and then disconnect any connected devices and cables, such as Personal Media Drives, USB drives, printers, and faxes.
- Remove media from internal drives, and remove any recently added internal hardware.
- Click Next to continue.
- When recovery preparation is complete, click Continue to proceed to the installation phase of the recovery process. The computer restarts several times during the recovery. This is normal. Do not close, shut down, or disconnect the computer while HP Recovery runs.
- Recovery Manager reformats the Windows partition and reinstalls the original software.
- After the system recovery is complete, click Finish to restart the computer. Complete the setup screens and wait until the computer finishes the setup.
- Once the setup is complete, turn off the computer, reconnect all devices and cables, and then turn on the computer.
- Before using the computer, update and protect your computer by reinstalling any virus and security software that was installed before the system recovery.
- Reinstall any software programs that were added after purchasing the computer, as well as any files that were backed up.
 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on the Public Post and it will also help other community members with similar issue.
 

[Amoura99]

F11 didn’t work. It never took me anywhere.  I’m soo frustrated I hardly use this thing and it’s barely a year old. I don’t know what to do. I can’t afford another $430 laptop and it’s crazy to have to spend $100 for someone to look at it. 

[KrazyToad]

@Amoura99

I suggest you order the Recovery Media from HP Support Site and once you receive it you can reset the Notebook back to Factory Settings

Link: https://support.hp.com/us-en/drivers/selfservice/hp-15-bs200-laptop-pc/20395753/model/21503651

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on the Public Post and it will also help other community members with similar issue.