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- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Black screen

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04-29-2020 03:26 PM
Starting the laptop fan goes on however the screen remains black.
Action taken:
-removed battery
-tested with power supply
-tried to share screen on another monitor
-removed modules and re-installed
-opened the underneath panel closed it again
laptop started after I switched it off not turning on anymore 😞 any tips?
05-05-2020 03:59 PM
@Mik131 Here's what you need to do, to identify the issue and resolve it accordingly:
- check if it works fine on an alternate/external monitor.
- If it works fine on an alternate screen, please Perform a hard reset, Attempt a BIOS recovery and then, Run the System Diagnostics tests.
- For more steps: click here
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