Black screen

[Ally8112]

Help please. Computer won’t turn on correctly. It’s fully charged but on black screen appears!

thanks

[ROOT1217]

Ally8112, this kind of problem occures because of connection or motherboard.

Just you need to check the connection between motherboard and screen. You unplug it and then reconnect the connector.

Hope it will help you

Thanks

[Ally8112]

DO you mean to just unplug the computer and plug in again. If So, I have done that. I don’t how to check the motherboard otherwise. Thank you for your help. 

[ROOT1217]

Ally8112, I mean the connection between screen and motherboard. The connector between screen and motherboard. You need to disconnect it and again connect the connector to the motherboard socket.

[Ally8112]

Hi!

Can you please tell me how to do this?

Thanks,

Allison

[ROOT1217]

Sure Ally8112,

I shared one YouTube link. Go through it, just for reference. The video is not exact of Hp Envy. 

Just you get some idea how to do it, just for your reference purpose. This video is not related to your laptop.

https://www.youtube.com/watch?v=pw-HLxVpph8

[Ally8112]

I’ll try this!  Thanks