Black screen

[Derrick341]

Hello I try starting windows the other day powered on gave me a black screen but it powered on as usual had a flashing caps lock on my laptop when it was powered on is that covered with limited warranty from hp if not what is going to be the total cost if it’s not covered from hp limited warranty I brought it to my bestbuy hp services with geek squad they told my dad when he called me they have to send it in to get service from there hp service  what is price range getting charged to get repaired

[Max3Aj]

@Derrick341, Welcome to the HP Support Community 

  

I understand you are facing an issue with black screen. Not to worry I will help you to get a resolution to resolve the issue. 

  

This needs one-on-one interaction hence I'm sending a private message to assist you with the next action. 

  

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link. 

  

I hope this helps! Keep me posted. 

  

Max3Aj

HP Support