Blank Screen after factory reset.

[led455]

I factory reset my laptop and now there is a blank screen when I turn it on. Do you think I removed all the hardware?

I have no beep codes or blinking LED lights.
I have done a BIOS reset.
I performed a hard reset.
I don’t know how to perform hardware tests.

I hear the fan running and have tried the help section for Computer Starts but Screen Remains Blank.
Nothing works. Even when I try to connect it to another screen it says « No Signal ».

Should I just throw the computer away or is it possible to fix?

[The_Fossette]

@led455,

Welcome to the HP Forums!

This is a wonderful place to converse with the community, get assistance and find tips.

I reviewed your post and understand that the computer is not booting to windows and you are getting a blank screen.

I'll be glad to help you 🙂

Awesome job on diagnosing the issue correctly and performing smart troubleshooting before posting your question on HP forums. Kudos to you on that score. 

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the computer was working fine?
• Have you made any software or hardware changes on the computer?

For now, I recommend you follow the steps in the below article and check if it helps.

https://hp.care/2ymhlc5

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat.

Let me know how it goes. Awaiting your reply!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Good day! Take care 🙂

Cheers!

[led455]

• When was the last time the computer was working fine?

It was working fine just before the reset.

• Have you made any software or hardware changes on the computer?

No changes were made. No downloads or updates.

[A4Apollo]

Hi! @led455, I am the Mr.Robot. It looks like you were interacting with @The_Fossette, but he is out of the office today, so I'll take over from here.

I appriciate your efforts for writing back to us.

As you mentioned the issue still persists after trying out the steps.

Are you able to boot into F2 or F11 screen on your PC?

If you are able to boot into F11 recovery screen, try performing a system recovery from F11 and check if it helps.

Refer this article to know more information about performing a system recovery on your PC. Link: https://hp.care/2sZtgO9

Also, try running a system diagnostics test on your PC and check if the hardware components on your PC are functioning correctly.

Refer this article to know more information about running system diagnostics on your PC. Link: https://hp.care/2sZtJzF

If the issue still persists after performing a recovery on your PC. It could be a corrupted recovery partition. 

Try performing a recovery using the recovery discs. If you don't have a set of recovery discs.

Please contact HP support and order a set of recovery discs.

HP Support can be reached by clicking on the following link: 

1. Click on this link – https://hp.care/2moMFSc
2. Click on “Continue as guest”.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on “Show Options”.

Please mark my post as accepted solution if you feel I have answered your query.

Hope this helps!

Take Care! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!