Blank screen after I press f10 to enter setup or f11 to enter system recovery

[RexGenius]

My HP Envy Model 4 - 1117NR won't boot all of a sudden. I tried system recovery which led me to backup first back up some of my files and then it proceeded to reset the system. The screen went blank during the reocovery process and now i can't get into System recovery from the UEFI menu. Or even the bios setup page. When i am prompted and press f10 or f11, a blank black screen shows. The machine won't boot either. What could be the issue with my machine. Really need some advice. Thanks in advance.

[Advance23]

Hi RexGenius,

I understand that you are cannot boot up your HP ENVY Sleekbook 4-1117nr. I will try my best to help you resolve this issue.

In this document for Troubleshooting Black Screen Displays with No Error Messages During Startup or Boot that may resolve this issue.

Since you were in the system recovery when the issue started, I am also sending this document for Troubleshooting HP System Recovery Problems (Windows 😎.

I hope this information helps, please let me know.

Thank you,

[RexGenius]

Hi Advance23

Thanks for helping. My HP ENVY Sleekbook 4-1117nr still won't boot. I have tried every possible solution in the links that you suggested.

The computer actually starts and it is possible to get into the UEFI menu by pressing Escape during startup. It is also possible to enter System diagnostics but when i try to enter into boot options, bios setup and system recovery, all i get is a blank screen and nothing happens after that.

I have tried starting by pressing the power button while holding down the Windows and B keys as described somewhere in the help pages and i got two blinks pattern which I think signifies a corrupted bios.

What are the options for repairing a corrupted bios. Do i have to get a new bios chip my HP ENVY Sleekbook 4-1117nr. I could really use some extra advice.

[Advance23]

Hi RexGenius,

Thank you for the information. I suggest Performing a Hard Reset or Forced Reset and then try Restoring the BIOS.

I hope this information helps, please keep me posted on how it goes.

Thank you,

[Murangi]

Im having the same problem where it just stuck on a black screen when i press the F buttons it just write in the bottom left conner without showing anything or moving forward please help me

Thanks

[Dave234]

Hey guys. Has anyone come up with a solution as yet? 

[praveen196]

@Dave234 Welcome to HP Community!

Please provide the product number.

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http://support.hp.com/us-en/document/c03754824

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