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‎07-22-2020 10:01 AM

HP Recommended
Product: BS637TU
Operating System: Microsoft Windows 10 (64-bit)

I am stuck at blank screen after bios

3 REPLIES 3

‎07-25-2020 03:39 AM - edited ‎07-25-2020 03:40 AM

HP Recommended

@Mayank414, Welcome to the HP Support Community!

  • Have you tried connecting an external monitor and check?
  • Do you see the HP logo when the computer is powered ON?

Remove discs and devices

  1. Turn off the computer.

  2. Remove any discs and USB devices.

  3. Remove memory cards from the card reader slot.

  4. Disconnect all non-essential devices such as printers, scanners, external hard drives.

  5. Leave only the mouse, keyboard, and monitor connected.

After you have removed all discs and devices, turn on the computer.

  • If the computer starts, reconnect devices one at a time, to determine which disc or device is causing the problem. If the issue is solved, troubleshooting is complete.

  • If the computer still does not start and exhibits the same problem, press and hold the Power button to turn off the computer. Do not connect anything, and then continue troubleshooting.

Power reset the computer as shown in this document.

 

If the issue persists, kindly perform the steps from Computer Starts but Screen Remains Blank (Windows 10, 😎 that may help to resolve this issue.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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‎07-25-2020 03:47 AM

HP Recommended

Do you see the HP logo when the computer is powered ON?

Answer : Yes

Done with whatever you said still i am facing the same problem even i have formatted my Operating System but the same problem i am facing

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‎07-25-2020 11:11 AM

HP Recommended

@Mayank414

 

That's unfortunate. Please reach out to the HP Support in your region regarding the service options.

 

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
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