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HP 15.6 inch Laptop PC 15-e2000 (2J4W0AV)

Hello,

I spilled a coffee on my table luckily it didn't touch my laptop but my charger was puddled up by the coffee. After cleaning it up, I've noticed this orange light flashing continuously while charging and my battery percentage doesn't change. It is currently stuck at 49% and doesn't increase or decrease while the charger is plugged in, but it does decrease when unplugged. I would like to know if I have to change my charger and if there is a problem with my laptop as well

1 ACCEPTED SOLUTION

Accepted Solutions
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Hi @doomerrr,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

POWER DRAIN:

Please disconnect all the devices and cables connected to your computer including the power cable and then press and hold the power button for about 20 seconds and connect the power cable back again and try to power on the computer.

CBR:

Press windows key and then followed by the key "B" this time and then the power button for around 3-4 seconds, then release the power button and continue to hold windows+B for 3-4 seconds more.

 

If this does not fix the issue, test the battery and the charger. if any warnings or failure ID's yes, you need to get it checked if requires service. Click here

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

View solution in original post

3 REPLIES 3
HP Recommended

Hi @doomerrr,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

POWER DRAIN:

Please disconnect all the devices and cables connected to your computer including the power cable and then press and hold the power button for about 20 seconds and connect the power cable back again and try to power on the computer.

CBR:

Press windows key and then followed by the key "B" this time and then the power button for around 3-4 seconds, then release the power button and continue to hold windows+B for 3-4 seconds more.

 

If this does not fix the issue, test the battery and the charger. if any warnings or failure ID's yes, you need to get it checked if requires service. Click here

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

HP Recommended

Holy giga chad thank you so much

HP Recommended

Hi @doomerrr,

 

You are most welcome! I truly appreciate your time and patience in getting this issue resolved.  

If you need further assistance, feel free to reach out to us. 

Nal_NR-Moderator
I am an HP Employee

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