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HP Recommended
HP Pavilion 14-ce3031nl
Microsoft Windows 10 (64-bit)

The problem started in February 2021: automatic shutdown and restart with blue screen. The label is "Video Memory Management Internal". The blue screen doesn't last long enough for you to photograph it to get more details. In the event log the problem is classified: Critical, Kernel-Power, ID 43 (61) Actions taken. - diagnosis of memory problems - disk check - driver update of both gpus The product is still under warranty. Please help.

 

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2 REPLIES 2
HP Recommended

When some of your PC’s system files are missing, corrupted, or deleted, it could lead to the video memory management internal error (0x0000010E). Thus, you should try running Windows built-in system file checker utility to troubleshoot and fix this error.

 

  • Right-click on “Start” and select “Command Prompt (Admin)”./li>
  • In the terminal, type “SFC / scannow” and press the Enter key.
  • This scan can take up to 15 minutes or more; wait until it is completed.
  • If the scan detects some errors with your system files, the errors will be automatically fixed.
  • Restart the computer afterward.
HP Recommended

 

Thanks for the reply. When executing the SFC /scannow command the response was:
"Windows Resource Protection: No integrity violations found." I forgot to mention that on March 16th, March 30th and May 17th I ran the "HP PC Hardware Diagnostic Windows" utility. All tests have always been: passed.
Also, at the very beginning of the occurrence of the blue screen I also performed scans with Malwarebytes and SUPERAntiSpyware Free Edition, obviously all with negative results.

S(Sorry, I don't understend why this post is so badly formatted...)
 
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