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Honor Student
Posts: 2
Member Since: ‎01-03-2018
Message 1 of 2 (270 Views)

Blue Screen, Critical process died, boot device not found.

Product Name: HP Notebook 15-ay110na
Operating System: Microsoft Windows 10 (64-bit)
Okay so I bought my laptop refurbished in October and it was working fine until late November when it Blue Screened. The stop code was:Critical Process Died. It then presented a screen saying:Boot Device Not Found. I then restarted it and it worked fine. This happened again around Christmas and again today.
I know its not a virus because I have checked with windows defender. Its rather worrying as I've only had it a couple of months. So I've backed up everything.

Its a HP 15-ay110na with a 1TB hard drive (which is the boot drive).

Please help.
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HP Support Agent
Posts: 12,989
Member Since: ‎07-26-2016
Message 2 of 2 (243 Views)

Re: Blue Screen, Critical process died, boot device not found.

 

Hi @Ed7667,

 

Thanks for reaching out! I understand that you require assistance regarding boot issues with your computer. I will be a delighted to assist you.

Splendid effort and fabulous description of the issue before posting. Kudos to you on that score.  You are a valued HP customer and it is paramount to assist you here. I take it as a privilege to share this platform with you. 

 

Have you tried any troubleshooting steps on your own?

 

Boot device not found comes up when the HDD on your computer has gone bad or is not getting detected. 

 

For now please perform a hard reset from this link if it is a notebook: http://support.hp.com/us-en/document/c01684768

 

Next thing, I would suggest here is to run an extensive test on the hard drive from F2 (Please capture the failure ID for further assistance).

 

Depending on the test results, I would suggest here is to contact our HP phone support for available service related options. 

 

The error message" boot device not found 3F0" clearly indicates that the hard drive is not getting detected. If the computer can be opened, try to reseat the hard drive. If it is a notebook with a sealed battery, please do not attempt it as it could void the warranty. If nothing works, please contact HP phone support to get the situation corrected.

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone number, Case number and phone number appear.

They will be happy to assist you immediately.

If the unit is under warranty, the manufacturer’s warranty should take care of it for you

 

Hope this helps. I genuinely hope the issue gets resolved without hassles and the unit works great.  Please reach out for any issues and I'll always be there to assist you always. 

 

Keep me posted,

If the information I've provided was helpful,

give us some reinforcement by clicking the solution and kudos buttons,

that'll help us and others see that we've got the answers!

Good Luck.

Jeet_Singh
I am an HP Employee

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