• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎01-06-2022 05:10 PM

HP Recommended
Product: HP ENVY 360
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

I have just bought my new laptop, which is notebook HP Envy 360, convertible. However, in the last few days, it gave multiple blue screen error and it restarted automatically. 

 

Please would you tell me what should I ? the strange point is that I just got my laptop! so is pretty new! Why is just having these trouble with the system! I don't know....

 

I appreciate any help. Thank you. 

Category:
1 REPLY 1

‎01-07-2022 10:40 AM

HP Recommended

@mmtt70 

Bluescreen failures (i.e., BSODs) are notoriously difficult to diagnose and to fix -- far beyond what WE typically can do in this self-help Community.

 

Your best bet now is to contact where you bought this PC and see about returning or exchanging it -- as you should not be having these kinds of issues with a brand new PC and problems this early are a bad sign.



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.