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- HP Community
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- Blue Screen error

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03-30-2024 05:41 PM
I got a blue screen error that will not let me sign in. Continues to say your device ran into a problem.....then says preparing automatic repair and reverts back to blue screen error. I've done the F2, I've restarted, but nothing will stop the rotation of the blue screen and automatic repair. help?
03-30-2024 06:31 PM
This message means that Windows has become corrupted -- so much so, that it can no longer boot. MS puts up this message to tell you that Windows will repair itself -- but in my experience of having seen this dozens of times over the years, it has NEVER been able to make those repairs. So it keeps rebooting and redisplaying this again and again -- until you get disgusted and turn off the PC!
This problem is nearly impossible to fix -- from the standpoint of making repairs and leaving your stuff intact. Some steps for trying this are listed below, but they are very hard to do and if they do not work, you are faced with doing a complete Windows reinstallation to get your PC back working again.
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First thing you need to do is see if you can restart in Safe mode -- by doing these steps: https://www.tenforums.com/tutorials/2304-boot-into-safe-mode-windows-10-a.html
If you don't know how to start using Advanced Startup Options, then read this: https://www.elevenforum.com/t/boot-to-advanced-startup-winre-in-windows-11.425/
Then, follow these steps to reset Windows Update:
https://www.elevenforum.com/t/reset-windows-update-in-windows-11.3808/#post-327702
If these work, when you finally reboot, you should then be able to login to a working Windows desktop.
If these don't work, you would have to resort to reinstalling Windows from scratch.
I am a volunteer and I do not work for, nor represent, HP
03-31-2024 07:30 AM
These steps were very helpful, but I couldn't get them to work. So, it looks like I need to reload Windows. Is that as simple as buying the disc and loading it? I have an appointment at the Geek Squad Monday because they analyze the problem for free, so I can decide then what to do. Thanks so much for your help!
03-31-2024 09:29 AM
You can reinstall the windows OS on your device with the use of a usb drive with the windows installation loaded. You can continue the setup and choose next where it asks you where you want to install windows, do not format the drive and it should keep all your old windows files in a windows.old folder in your C drive.
If my response helped you, please let me know by marking my answer as the accepted solution. This will help others.