Blue Screen with STOPCODE : IRQL NOT LESS OR EQUAL

[hari_s1]

I have been facing this blue screen issue for months now. Visited the HP service center several times, they charged me for the new SSD and factory reset my Laptop. It worked fine for a like 2 weeks and the same error started occurring.

Visited the service center again and they said it didn't happen infront us them although I showed them the photo of the error that occurred.

The PC crashes into the blue screen and restarts.  Error code that is displayed is IRQL NOT LESS OR EQUAL.  Happened twice today. Will slowly start happening more frequently. Sometimes the PC hangs for a while before the system runs into the blue screen or sometimes even makes some noise while the screen vibrating and then the blue screen error appears.  

[praveenbv]

Hi @hari_s1, Welcome to the HP Support Community.  

A very warm welcome to the HP community. A very good day to you. 

I understand that you have an HP 15 Notebook with Win7 installed on it. I read that the laptop does not boot into Windows and display a BSOD (Bue Screen Of Death) error: IRQL NOT LESS OR EQUAL. Not worry, I'll do my best to help you. 

To provide an accurate resolution, I need a few more details: 

• Have you tried to restart the laptop and checked if it helps?

Meanwhile, I did some research and suggest you perform the following steps to fix this issue:

• Turn off the computer and wait at least five seconds with the computer in a full off state.

• Turn on the computer and press the F11 key repeatedly as the computer starts.

• Under I need help immediately, click Microsoft System Restore.

• Click Next.

• In the System Restore window, click Next.

• Select a date and time from the list of available restore points, then click Next.

• Make sure the selected restore point is the one you want to use, then click Finish.

Figure: Confirm your restore point

• System files are added, removed, or changed to match the same collection of system files that were in the computer's system file configuration on the selected date. Software and drivers installed after the selected date might not work correctly and might need to be reinstalled.

• Click Yes to confirm.

• After the restoration completes, the computer restarts.

• On the System Restore success message window, click Close.

Figure : An example of success message

If the laptop still does not boot to Windows or if the system restore fails then I suggest you to run the hardware tests on the hard drive and the memory. Please open this link and refer to Hardware Diagnostic Tools>> Using Hardware Diagnostic Tools when Windows does not open.

If the hard drive test and the memory tests pass then try the following steps:

Turn on the power and press the f8 key. On the Windows Advanced Boot Options screen, select one or more of the following options. Select them one at a time and press the enter key to attempt a system restart.

• Disable automatic restart on system failure to view error messages.

• Repair Your Computer allows Uninstall recently installed software programs Windows to run diagnostic tests.

• Last Known Good Configuration (Advanced) to return settings to an earlier point in time.

• Boot into Safe Mode and then Uninstall recently installed software programs.

  When the computer is running in the Safe mode, click Start, Control Panel, and select the Uninstall a program option. When the computer is operating again, go to the program manufacturer's Web site for support information.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

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