Blue Screen

[bunyaminguness]

Hi, My notebook was closed twice last two day. I didnt understand why to close. I check all updates but all things are current.

Can you help me? 

[Kuroi_Kenshi]

Hi @bunyaminguness,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your laptop!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Restart in Safe Mode

• Press the power button to restart your notebook.
• As the computer restarts, press the F8 key (or Shift + F8).
• From the menu that appears, select Safe Mode.

Run HP Support Assistant

HP Support Assistant can help you keep your PC up to date with drivers and software updates that can resolve many issues.

• Open HP Support Assistant on your notebook.
• Go to the Updates tab and install any pending updates.
• Run the Diagnostics and tools to check for any hardware errors.

Check for Additional Windows Updates

• Go to Settings > Update & Security > Windows Update.
• Click on Check for updates and ensure all updates are installed.

Update Device Drivers

Outdated or corrupt drivers can cause blue screen issues.

• Open Device Manager by right-clicking the Start button and selecting Device Manager.
• Right-click each driver and select Update driver.

Run a Memory Check

• Search for Windows Memory Diagnostic in the Start menu and open it.
• Select Restart now and check for problems.

Check for Disk Errors

• Open Command Prompt as an administrator.
• Type chkdsk /f /r and press Enter. This will check your disk for errors and attempt to fix them.

Analyze the BSOD Error Code

• Note the error code displayed during the blue screen (e.g., 0x0000007E).
• You can use the error code to search on the Microsoft or HP support websites for specific solutions.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,