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Locked

‎10-16-2023 06:22 PM

HP Recommended
Product: HP Laptop 15-gw0xxx
Operating System: Microsoft Windows 11

After a bios update in WIn 11 updates, HP Firmware "HP Inc. - Firmware - 15.37.0.0" I get a black/blue screen in BIOS stage of bootup...  

There is an issue with Trusted Platform Module (TPM) data.

Press [Y] - Reset whole TPM

Press [N] Boot with current TPM data

Note: BitLocker may require the recovery key to boot to Windows.

 

Pressing N gets me into WIndows though security says the laptop now fails TPM standards.  Every reboot the PC stops at the same error.  HP, how can you keep releasing firmware updates that cripple your computers???

Category:
8 people had the same question
1 REPLY 1

‎10-21-2023 11:11 AM

HP Recommended

My wife had the same issue. She had to choose Y to reset the TPM, which made her choose a new PIN. So far, everything is good. You may want to try that.

Dave T.
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