Blue screen after recovery and first Windows update

[Johny_84]

Hi. I do a recovery of my ProBook 6560b because clean a system.  After first start of win7, the windows updater start installing about 32 updates. All looks fine, but when i confirm a computer restar after update, I have a blue screen, and i must repair system to the point before updates, again and agian. I tried to make recovery again, but with the same result. Now i am after 7 recovery attempts and every time i try a litle changes during instalation, but result is the same. There are some bugs in updates, that makes this problem. Most of this first updates are about net framework 4, touchpad drivers and sp1. I am realy desperate. When i forbid updates, everything work fine, but its not a final solution. Please help, i dont know what to do. I dont instal any programs or antivirus. It is only system with hp drivers.

There is some bug report after blue screen:

Podpis problému:
Název události problému: BlueScreen
Verze operačního systému: 6.1.7600.2.0.0.256.48
ID národního prostředí: 1029

Další informace o problému:

BCCode: 1000007e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF88005826013
BCP3: FFFFF880033A8258
BCP4: FFFFF880033A7AC0
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Soubory, které popisují problém:

C:\Windows\Minidump\040818-15522-01.dmp
C:\Users\Johny\AppData\Local\Temp\WER-53492-0.sysdata.xml

Přečtěte si prohlášení o zásadách ochrany osobních údajů online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0405

Pokud není k dispozici Prohlášení o zásadách ochrany osobních údajů online, přečtěte si toto prohlášení offline:
C:\windows\system32\cs-CZ\erofflps.txt

[IT_WinSec]

Hello @Johny_84

Welcome to the HP Support forum.

As you probably know the Blue Screen of Death (BSOD) is kind of Windows self-protection feature. If you received a blue screen error, or stop code, the computer has shut down abruptly to protect itself from data loss.  A hardware device, its driver, or related software might have caused this error.What you describe could happen because of incompatible with Windows driver (most often) or because of hardware issue (rarely).

In your cases it is obviously a software issue - either the updates or the drivers.

In order to troubleshoot, I would need some specific information.

1. Configuration

When you start your computer to Windows, go to Start ->  Control Panel -> System should be opened.

 Then follow the instructions here to Disable Automatic Reboot after Blue Screen Errors

Uncheck "Automatically restart" option and click OK.

When BSOD screen appears your computer shall not reboot but the blue screen will remain on top.

Please, write here absolutely everything you will see on the screen. (of take a picture and upload it here in your next reply). There can be some code which may help me help you. After that you will have to hard restart your computer.

Simulate the issue and 

2. Collect memory dump files

After reboot/restart , open the Computer (Windows Explorer) and go to C:\Windows\

Open Minidump folder

There should be some dump files inside the folder.

Mark them all, right click them all (when marked) -> choose Send to -> Compressed (zipped) folder

Windows will now create a zip archive

I will need this zip archive containing the dump files. They may help me providing technical information about why the issue happens. Once you have the files, upload them somewhere (e.g. OneDrive, Google Drive, etc...) and provide me with link to download

[Johny_84]

Hi. Thanks for help. There is my procedure during instalation of updates.

It looks like a one update for touchpad have a problem, but it wouldnt be a main problem.

And there is a dump file:

https://drive.google.com/file/d/1rtY09hHc2c0sQq-gFPy67p6B4ri3S_yp/view?usp=sharing

Thanks again 😉

[IT_WinSec]

Hi @Johny_84

Thank you for the provided information.

I analyzed the file and it is clear that the BSOD screen is caused by the HpqKbFiltr.sys

Perhaps this gets installed with the updates.

HpqKbFiltr.sys is not essential for the Windows OS and causes relatively few problems. HpqKbFiltr.sys is located in the C:\Windows\System32\drivers folder

HpqKbFiltr.sys file is a software component of HP Quick Launch Buttons

Do not enable Automatic updates installation.

If you select which updates to install and which not, you should NOT select the HP Quick Launch buttons one and just ignore it (or hide it). Here is an info how to permanently hide an update >> http://freewindowsvistatutorials.com/disable-and-hide-windows-updates-in-windows-7.php

Now, if you want to avoid reinstallation, try this:

Boot the computer in Safe Mode - this is a special mode where only the most essential stuff is loaded

-- Turn on the computer and immediately begin pressing the F8 key repeatedly (like tap-tap-tap).

-- From the Windows Advanced Options Menu, use the arrow keys to select Safe Mode, and press ENTER

-- Wait for Windows to load fully

While in Safe Mode, use Windows Explorer/Computer, go to C:\Windows\System32\drivers

-- Be careful. Find HpqKbFiltr.sys , right click it and rename it to off_HpqKbFiltr.sys

Restart the computer

The computer will automatically exit Safe Mode when it is shut down.

Issue should be solved.

Hope this works for you. Let me know how it goes.

[Johny_84]

Thanks for help. I try it now. This day i try more about updates and i have another fault in BSOD. Maybe its another problem with SP1 or Synaptics mouse or not. There are another files and screens:

And files.

https://drive.google.com/file/d/1TPTc_MdkJAt-17z5AczvU5qsK-H40Hv2/view?usp=sharing

Thanks a lot 😉

[Johny_84]

I try rename file and after reboot my touchpad and keyboard don't work. I am not able to write a password 😞 I think that I must reinstall Windows.

[Johny_84]

I reinstall Windows and find that the file HpqKbFiltr.sys. is in the basic installation of Windows 7 for my notebook. So I cannot turn it off in Windows update. I really don't know what to do to make my notebook functional. Can you send me some another installation of Windows 7 ready to install from USB flash disk, functional for my notebook? It's a third day when I nonstop try to make my notebook be okay and it's really frustrating. Maybe the best way is to turn off updates definitely 😞 but it's not a best solution.

[IT_WinSec · Accepted solution]

Hi again @Johny_84

How do you reinstall Windows ?  Perhaps you use HP Recovery media to reinstall Windows (to restore to factory default condition) ?

What are the updates which Windows 7 offer you to install prior to the failure ?

Note that you have the priviledge to select which updates to install and you are not obligated to install all of the updates, especially if some causes issues to your computer.

After you restore the PC to default condition (or reinstall Windows),

I recommend you install the so called "SP2" - Convenience roll up update

Here is how to install it >> https://answers.microsoft.com/en-us/windows/forum/all/how-to-obtain-and-install-windows-7-sp2/c2c700...

After that install only Security related updates to your computer and do not install other updates, driver updates, etc...

Does this strategy help ? Are you without BSOD after that ?

[Johny_84]

Hi. It was a fight, but i finnaly finished full instalation. I do a recovery from hdd, deny updates, download sp1 and 2 separately, and instal them gradually. After this i allow updates and install and install.... There was been some errors, but i repair them by another win patches and now is all functional.  However the HP software is useless and slow down computer, so i try to uninstal it.  Thanks for helping 😉

[IT_WinSec]

You are welcome !

Glad to hear the positive news. All is well when it ends well 🙂

Cheers !