Blue screen and reboot

[listas_lavaca]

I bought my HP Pavilio Gaming Laptop PC 15-ec2000 5 month ago.

Since the 2nd month, almost every week, i get a blue screen with a sad face and the laptop reboots itself.

I´ve tried to check it with support but nothing. It keeps rebooting.

My guarantee ends in 5 months.

[Nirvana_95]

Hi @listas_lavaca 

Welcome to the HP Support Community. Thanks for bringing this to our notice.

I see that you are facing blue screen-related issues on your system. Do not worry, we are here to fix it.

May I know from when are you facing this issue?

Did you make any hardware or software-related changes to it?

May I know the exact error message you are getting?

Please use the link below and follow the steps to resolve the issue: https://support.hp.com/id-en/document/ish_3894621-2907986-16 

Also, run a hardware scan and let me know your findings: https://support.hp.com/in-en/help/hp-pc-hardware-diagnostics 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[listas_lavaca]

i got this message

[Nirvana_95]

Thanks for your response.

Were you able to follow the steps shared in my last message? Please follow the troubleshooting and the scan test. Once done, let me know the outcome of it.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[listas_lavaca]

Yes! I´ve already run all tests and they are perfect but i keep getting this error almost once a week

[Nirvana_95]

In that case, please use the link below and follow the steps to resolve the issue: https://support.hp.com/id-en/document/ish_3894621-2907986-16 

If the issue still persists, please perform a recovery of your Operating System and check for the functionality. Here is a link that will help: https://support.hp.com/us-en/document/ish_4511095-4511141-16 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping.