Blue screen and says working on updates

[Lenay]

My hp.screen says working on updates do not turn off

[VikramTheGreat]

Hi @Lenay,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.
 

If your HP screen says “Working on updates. Do not turn off your computer,” it means Windows is installing updates.

Basic Steps to Try:

1. Force Restart the PC:
   • Hold the power button for at least 10–15 seconds until it fully shuts down.
   • Wait 10 seconds, then press the power button to turn it back on.
      
2. If It Still Doesn’t Boot:
   • As the PC powers on, immediately start tapping the Esc key repeatedly (once every second) to open the Startup Menu.
   • If that works, press F2 for System Diagnostics and run a quick hardware test.
      
3. Try a Windows Recovery:
   • If you get the HP or Windows logo, force shutdown again during startup 2–3 times in a row — this may trigger the Windows Recovery Environment (WinRE).
   • From there, you can choose Startup Repair or System Restore.

I hope this helps.

Take care and have a good day.

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VikramTheGreat

HP Support