Blue screen and stopcode

[Sarah011]

Hi, I've had some blue screens and there were 3 different stop codes:  MACHINE_CHECK_EXCEPTION , IRQL_NOT_LESS_OR_EQUAL  and   UNEXPECTED_KERNEL_MODE_TRAP. What is the problem and what can I do to fix it?

[praveen196]

@Sarah011 Welcome to HP Community!

I understand you are getting Machine check exception error on your PC.

Don't worry I'll try to help you out.

Did you make any software or hardware changes on your PC?

As you mentioned you are getting you are getting Machine check exception error on your PC.

I appriciate your efforts for trying out the steps before reaching out to us. 

Right-click My Computer, and then click Properties.
Click Advanced system settings.
Click the Advanced tab.
In the Startup and Recovery section, click Settings.
Click to clear the Automatically restart check box.

Change your power settings

Kernel power 41 error can be caused by your power settings, so it might be best that you change some of those settings. To do that, follow these steps:

Press Windows Key + S, type Power Options and choose Power Options from the menu.
When Power Options window opens, find your current plan and click on Change plan settings.
Now click on Change advanced power settings.
Locate Hard disk section and expand it. Click on Turn off hard disk after and set it to Never. You can do that by entering 0 as a value.
Find the Sleep section and set the sleep timer to 0 in order to turn it off.
Click Apply and OK to save the changes.

Turn off Fast Startup

Open Power Options.
When Power Options window opens, click on Choose what the power button does.
Click on Change settings that are currently unavailable.
Scroll down to the Shutdown settings section.
Locate Turn on fast startup (recommended) and uncheck it.
Click Save changes.

Uninstall recent updates

Press Windows key + I to open the Settings app.
Select Update & security.
Click on View installed update history.
Choose to Uninstall updates.
Uninstall all recent updates and restart your PC.

If the issue still persists after trying out the steps, try performing a push button reset on your PC.

Refer this article to know more information about performing a push button reset on your PC. Link: https://support.hp.com/in-en/document/c04742289

Also, try running a system diagnostics test on your PC and check if the hardware components on your PC are functioning correctly.

Refer this article to know more information about running system diagnostics on your PC.

Refer this article to know more information about hard drive issues.

If the issue test fails, Please contact HP support for service options.

Link to contact HP.

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

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