Blue screen appear

[TK140]

Hp laptop 14s-cf3047TU

SERIAL NO:- [personal info removed]

BLUE SCREEN, AUTOMATIC REPAIR CAN'T REPAIR YOUR PC, 

[Raj_05]

Hi @TK140,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your HP Laptop 14s is encountering a critical issue with the operating system, leading to a Blue Screen of Death (BSOD) and an unsuccessful attempt at automatic repair. Here are some steps you can follow to try resolving this.

Boot into Safe Mode

• Turn off your laptop, then turn it on and immediately start pressing the F8 or Shift + F8 key repeatedly until the Windows Recovery Environment appears.
• Choose Troubleshoot > Advanced options > Startup Settings > Restart.
• When it restarts, press the key to enable Safe Mode (usually 4 or F4).

If you can boot into Safe Mode:

• Uninstall any recently installed drivers or software that could be causing the issue.
• Run a virus/malware scan to check for any infections.

Use System Restore

• Boot into the Windows Recovery Environment (use the method above).
• Select Troubleshoot > Advanced options > System Restore.
• Choose a restore point from before the issue started and follow the prompts.

Run System File Checker (SFC) and DISM

• In the Windows Recovery Environment, go to Troubleshoot > Advanced Options > Command Prompt.
• Run the following commands:
  1. sfc /scannow – This will check and repair system files.
  2. DISM /Online /Cleanup-Image /RestoreHealth – This will repair the Windows image.

Reset or Reinstall Windows

If none of the above works:

• In the Windows Recovery Environment, go to Troubleshoot > Reset this PC.
• Choose whether to keep your files or remove everything and follow the instructions.

Alternatively, you may need to reinstall Windows using a bootable USB drive.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support