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‎03-01-2021 03:15 PM

HP Recommended
Product: spectre

So I bought a spectre 2 in 1 in July of 2019. In 2020 my computer started to crash (blue screen then restart). I have had best buy geek squad look at it many times and they could never get it to crash, but I can. I bought a cooling pad for it thinking it was overheating but it did crash while sitting on the cooling pad. Also, best buy can not get me a new computer cause I don't have the correct warranty. I just don't know what to do anymore with this computer. Cause I use it for school and it has crashed during many exams.

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3 REPLIES 3

‎03-04-2021 11:22 AM

HP Recommended

@solsen8

 

Welcome to the HP support community.

 

Provide the notebook product number for further assistance.

Here is the link to find the product number:- Click here

Sandytechy20
I am an HP Employee

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‎03-04-2021 12:36 PM - edited ‎03-04-2021 02:24 PM

HP Recommended

It is a spectre x360 convertible 15-df0xxx

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‎03-04-2021 03:13 PM

HP Recommended

@solsen8

 

Run hardware diagnostics to check for any hardware failures.

Refer this HP document for the steps:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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