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- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Blue screen crash

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03-01-2021 03:15 PM
So I bought a spectre 2 in 1 in July of 2019. In 2020 my computer started to crash (blue screen then restart). I have had best buy geek squad look at it many times and they could never get it to crash, but I can. I bought a cooling pad for it thinking it was overheating but it did crash while sitting on the cooling pad. Also, best buy can not get me a new computer cause I don't have the correct warranty. I just don't know what to do anymore with this computer. Cause I use it for school and it has crashed during many exams.
03-04-2021 11:22 AM
Welcome to the HP support community.
Provide the notebook product number for further assistance.
Here is the link to find the product number:- Click here
Sandytechy20
I am an HP Employee
03-04-2021 03:13 PM
Run hardware diagnostics to check for any hardware failures.
Refer this HP document for the steps:- Click here
Let me know how it goes.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee