• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎03-01-2021 03:15 PM

HP Recommended
Product: spectre

So I bought a spectre 2 in 1 in July of 2019. In 2020 my computer started to crash (blue screen then restart). I have had best buy geek squad look at it many times and they could never get it to crash, but I can. I bought a cooling pad for it thinking it was overheating but it did crash while sitting on the cooling pad. Also, best buy can not get me a new computer cause I don't have the correct warranty. I just don't know what to do anymore with this computer. Cause I use it for school and it has crashed during many exams.

Tags (1)
3 REPLIES 3

‎03-04-2021 11:22 AM

HP Recommended

@solsen8

 

Welcome to the HP support community.

 

Provide the notebook product number for further assistance.

Here is the link to find the product number:- Click here

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No

‎03-04-2021 12:36 PM - edited ‎03-04-2021 02:24 PM

HP Recommended

It is a spectre x360 convertible 15-df0xxx

Was this reply helpful? Yes No

‎03-04-2021 03:13 PM

HP Recommended

@solsen8

 

Run hardware diagnostics to check for any hardware failures.

Refer this HP document for the steps:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.