Blue screen error upon startup , No recovery disk found.

[Taimi1]

Today I erased old system files from hdd "Win C disk partition "after transferring it to ssd yesterday.It worked normally until I uninstall Comodo antivrus and internet security. Then after I restart. It went into auto recovery loop saying it can't find recovery files even though I have it on one of hdd partitions "Disk D". In Hp diagnosis no failures occurred yet.

 

[Raj_05]

Hi @Taimi1,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your HP Notebook - 15 is having trouble finding the necessary recovery files after moving your system files to the SSD and uninstalling Comodo antivirus. Here’s a step-by-step guide to help you address this issue.

Check Boot Order in BIOS:

• Restart your laptop and press Esc or F10 (depending on the model) to enter the BIOS setup.
• Go to the Boot menu and ensure that your SSD is set as the primary boot device.

Repair Boot Files:

• If you have a Windows installation media (USB or DVD), boot from it.
• Select Repair your computer on the installation screen.
• Choose Troubleshoot > Advanced options > Startup Repair and follow the prompts.

Rebuild BCD:

• Boot from the Windows installation media as above.
• Go to Troubleshoot > Advanced options > Command Prompt.
• In the Command Prompt window, type the following commands and press Enter after each:

bootrec /fixmbr

bootrec /fixboot

bootrec /scanos

bootrec /rebuildbcd

• Restart your computer and check if it resolves the issue.

Restore from Backup:

• If you have a system image backup or recovery files on Disk D, try restoring from those.
• You can access this through Troubleshoot > Advanced options > System Image Recovery if you have a system image backup.

Check Disk Health:

• Boot into the Command Prompt as above.
• Run the following command to check for disk errors:

chkdsk /f /r C:

• Replace C: with the letter of your SSD if different.

Reinstall Windows:

• If none of the above steps work, you may need to perform a clean installation of Windows.
• Boot from the Windows installation media.
• Follow the instructions to install Windows, making sure to select the SSD as the installation drive.

Restore Comodo Antivirus:

• As a last resort, reinstalling Comodo Antivirus might help if the issue is related to the uninstallation process.

Make sure to back up any important data before performing major repairs or reinstallations.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support