Blue screen error with a log file message (hard drive short dst check fail)

[setiavibhor25]

So I was casually using my laptop and when I was done and pressed the power button to put my laptop into sleep mode then all of a sudden it stopped responding like i was able to move my cursor and all but when clicking on any options nothing was seem to be working. Then I had to hard restart by pressing the power button for a few seconds. When I booted up my laptop It went into self repair mode and it was trying to diagnose what the problem was. So it was like the laptop was stuck in a loop. I could not get out of that blue screen mode and tried all the advance options like system recovery, troubleshoot, I even tried to reset first selecting to save my personal files then that didn't work and then trying to delete everything. But that didn't work either. When I tried running a components check in the UEFI components check, there my hard drive failed the test.https://drive.google.com/folderview?id=15GKsrS-H223d4hfGTQExaSHZ0sb72dGp 

 

  

 

 

[The_Fossette · Accepted solution]

@setiavibhor25

I reviewed your post and I understand that the computer is not booting to Windows and you are getting a bluescreen error and the hard drive test failed.

Don’t worry, I assure you I will try my best to get this sorted.

I checked the failure ID you have shared, and it looks like the hard drive on the computer is gone bad and needs replacement. I recommend you contact support and they will assist you with the available service options for your computer.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

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