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Message 1 of 2
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Flag Post

Blue screen errors on HP Pavilion 14

HP Recommended
Pavilion 14-ce3504na
Microsoft Windows 10 (64-bit)

Hi everyone

 

I have had my laptop for around a year, and in the last week or so it began spontaneously freezing or shutting down and presenting a blue screen error saying the computer needed to restart. Since then, each reboot has provided me with either a CRITICAL PROCESS DIED error, or a screen telling me "automatic repair is trying to diagnose the problem". In the second case, a message then says "automatic repair was not able to repair your PC" and instructs me to shut down. I have tried using some dism commands in the command prompt but with no success, and also tried both local and cloud system restores, but in both cases was told the computer could not complete the task. 

My next thought was to buy an M.2 to USB enclosure, so I could recover some files from the computer before reinstalling windows. But I discovered the SSD in the laptop is an Intel Optane H10 device, which (in my understanding) uses their unusual proprietary technology and is incompatible with these enclosures. I am hoping, then, that someone may know of another way to recover some files from this hard drive before restoring the operating system. It may be worth mentioning that the product is still under warranty.

 

Thanks very much!

 

 

 

 

 

1 REPLY 1
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@glnpal

I appreciate your efforts to try and resolve the issue. This sounds like the windows operating system is not installed correctly due to that computer is not booting into windows desktop. 

 
The last thing I can suggest trying to restore the computer back to the factory settings. Performing an HP system recovery (Windows ) While doing the recovery there is an option to backup your personal files. If you have not previously done one now is a good time. 


Restoring Files that were Backed Up Using HP Recovery Manager (Windows )You can also contact HP support for assistance. They can remotely access your system to help alleviate difficulties: www.hp.com/contacthp/

 

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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I am an HP Employee

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