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Flag Post

Blue screen errors - uncorrectable error

HP Recommended
Envy 13-ah0003na
Microsoft Windows 10 (64-bit)

I keep getting blue screen errors stating "Uncorrectable Error." In one evening I had four in a row. 

 

I have already re-installed windows and have removed all third party apps - this has not stopped me getting blue screen errors. I have also run diagnostics, and this shows that there are no faults. 

 

I don't really know what to try next in order to stop these blue screen errors from occurring. I was wondering if anyone could help? 

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HP Support Agent
HP Support Agent
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Message 2 of 2
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@ejbridge Welcome to HP Community!

 

I understand that you are getting an uncorrectable error.

 

Perform a Hard reset on the notebook: A power reset (or hard restart) clears all information from the computer's memory without erasing any personal data. Performing a power reset might fix conditions such as Windows not responding, a blank display, software freezing, the keyboard stops responding, or other external devices locking up.

 

UNCORRECTABLE_ERROR means either a driver issue or that there has been a hardware failure. 

 

I would suggest here is to run the System diagnostics test as well as an extensive test on the Hard drive and Memory from F2 (Please capture the failure ID for further assistance)

 

Depending on the test results, if all the test passes, I would suggest you perform a system recovery. Doing this will wipe off everything and set the computer back to the original factory conditions. So, please remember to back up your data before initiating system recovery. If for some reason the recovery fails. The only other way to install Windows would be to order the recovery media for your laptop and using the recovery media you can install Windows. You can check if the recovery media is available online on www.hp.com/drivers by entering the exact model no. of your laptop. To find the exact model no. click here: http://hp.care/2bygf7l

 

Otherwise, you could also reach HP phone support to order the recovery media. If your product is out of warranty, please choose paid options to get the tech support number.

 

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone numberCase number and phone number appear.

They will be happy to assist you immediately.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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