Blue screen issue

[User_093224]

I have an HP-i3-7th bought in 2018. I had dual booted it 4 years ago with Win default and Ubuntu secondary. A year ago it started malfunctioning because the boot would not work properly. If Ubuntu is set default OS then GRUB terminal appears while when Win is set as default Blue Screen appears with error code 0xc0000034.

I searched some and found that a USB media with windows creation can work. So I made a UEFI-NTFS of windows. The boot options priorities are set to USB first. After using this USB the boot starts, HP logo is seen which would not appear otherwise. However, after that only blue screen appears with nothing written on it. Though I can hover the pointer on this screen there is nothing to hover to.

Has anybody else faced this problem and have any solution for this? Thanks

PS: Secure boot is disabled.

[Raj_05]

Hi @67bg5685ui,

Welcome to the HP support community.

Please help us with the laptop serial number or the product number on a private message for further assistance.

Here is the link to find the product number:- Click here

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Alden4

HP Support 

[Raj_05]

Hi @67bg5685ui,

We hope you’re doing great.  We just want to send a follow-up message to check how things are and whether if you still need our help. If you still do, we’re just a DM away. 

Take care and have a good day. 

Alden4

HP Support