Blue screen of Death occasionally

[Domiziana]

My laptop too frequently lately presents a blue screen issue that appears randomly when I switch it on. Moreover, it has 2 RAMS, 8 GB each. However, I was forced to remove one of them because it started to slown down in doing whatever process. Anyone has an advice? Is the laptop rec

[Nal_NR]

Hi @Domiziana,

Welcome to the HP Support Community. 

I'd be happy to help you! 

Did you make any software or hardware changes on your PC?

As you mentioned when you boot your PC you are getting a blue screen error.

To be able to answer you effectively, we need some information.

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

First, try updating the BIOS on your PC and check if it helps. Click here and update your bios with the serial number.

Try restoring the BIOS to default and check if it helps.

1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and Exit.
5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6. Follow the prompts to restart your computer.

Also, try performing a hard reset on your PC and check if it helps.

1.Turn off the computer.

2.Remove the computer from any port replicator or docking station.

3.Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers.

4.Unplug the AC adapter from the computer.

5.Remove the battery from the battery compartment.

6.Press and hold the Power button for 15 seconds to drain any residual electrical charge from the capacitors that protect the memory.

7.Insert the battery, and plug the AC adapter back into the notebook. Do not connect any peripheral devices.

8.Press the Power button to turn on the computer.

9.If a startup menu opens, use the arrow keys to select Start Windows Normally, then press the Enter key.
 

If you are able to boot into your PC after trying out the steps. Try updating other drivers using HP support assistant and check if it helps.

Refer to this article to know more information about using HP support assistants.

Refer to this article to further troubleshoot blue screen issues on your PC.

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Domiziana]

Hi,

I didn't make any software changes. I checked my pc product name and number is: HP Pavilion 15-cs1xxx.

Unfortunately I didn't solve my problem, do you have other suggestions? I really would prefer to send my laptop to a specialised center in order to have the proper assistence. Is it possible to start a procedure to send my laptop to an assistance center?

Thanks in advance,

Domizian

[Nal_NR]

Hi @Domiziana ,

Thank you for performing the recommended steps, I see that it has not helped. 

This might require one-on-one interaction to fix the issue via remote assistance. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!