Blue screen of death unexpected store exemption

[Badness1]

I keep getting this blue screen error : UNEXPECTED_STORE_EXEMPTION 

I tried all YouTube vids and also resetting my pc, nothing works

[Max3Aj]

@Badness1, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
The UNEXPECTED_STORE_EXCEPTION BSOD (Blue Screen of Death) usually indicates a problem with your system's storage (hard drive or SSD), drivers, or sometimes RAM or antivirus software. Since you've already tried resetting the PC and followed typical YouTube solutions, we’ll go deeper into hardware and advanced driver diagnostics.
 

Check Drive Health (Critical)

Use Windows or third-party tools to check SSD/HDD status:

Press Windows + X → select Windows Terminal (Admin) or Command Prompt (Admin)

Run:

• wmic diskdrive get status

If it returns “OK” for all drives, basic health is fine. But this isn't comprehensive.

Check RAM for Errors

• Run the built-in Windows Memory Diagnostic tool:
• Press Windows + R → type mdsched.exe → Enter
• Choose Restart now and check for problems
• Let the test complete; it'll show results after restart.

Uninstall Antivirus or Third-party Security Software

• Software like McAfee, Avast, etc., can conflict with storage access:
• Uninstall them temporarily via Settings → Apps
• Reboot and check if the BSOD stops.

Disable Fast Startup

• Go to Control Panel → Power Options → Choose what the power buttons do
• Click “Change settings that are currently unavailable”
• Uncheck “Turn on fast startup” → Save

Update Storage and Chipset Drivers (Manually)

1. Visit HP official support page.
2. Enter your laptop’s model.
3. Download and install:

• Intel Rapid Storage Technology (IRST)
• Chipset driver
• BIOS update (if available)

Check Event Viewer Logs

• Press Windows + X → Event Viewer
• Go to: Windows Logs → System
• Look for red "Error" or "Critical" entries that occurred around the time of the BSOD
• They may show what failed (e.g., a specific driver, disk controller)

Run System File Checker & DISM

• Run these two in Terminal as Admin: 
  sfc /scannow
• Then:
  DISM /Online /Cleanup-Image /RestoreHealth

Consider a Clean Install via USB

If none of the above work and the BSOD persists:

• Backup your data
• Use Microsoft’s Media Creation Tool to create a bootable USB
• Do a clean install, deleting all existing partitions during install

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support