Blue screen on hp stream after update

[SamC92]

After being in my laptop last night for a few hours before shut down it asked to do a update so I allowed it. When I've turned it on this morning it's got a blue screen. Now I've followed all the help online tried everything and I can't get rid of it and onto the desktop. Any suggestions I maybe haven't tried. Only had the laptop for around 2 months now and seems to be nothing but problems. Any help is appreciated. 

[KrazyToad]

@SamC92

Welcome to HP Forums. This is a great place to get support, find answers and tips.

I have gone through your Post and I would like to help

I suggest you perform the Push Button Reset

Please follow the instructions in this Link: https://support.hp.com/us-en/document/c04742289

You can also run a Hard drive test to confirm the Hardware Functionality

- Hold the power button for at least five seconds to turn off the computer.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Hard drive

Keep me posted how it goes

Thank you and have a great day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[ieee488]

---

@SamC92 wrote:

After being in my laptop last night for a few hours before shut down it asked to do a update so I allowed it. When I've turned it on this morning it's got a blue screen. Now I've followed all the help online tried everything and I can't get rid of it and onto the desktop. Any suggestions I maybe haven't tried. Only had the laptop for around 2 months now and seems to be nothing but problems. Any help is appreciated. 

---

Perhaps you are out of space on the hard drive.

Likely issue if you have 32 GB eMMC hard drive.

Doing a reset won't help.

.