Blue screen session3_initialization_fail

[douglas66]

Hello, I need help I'm getting a message with blue screen saying as follow        A problem has been detected and Windows has been shut down to prevent damage to your computer session 3 _initialization _fail . And on the bottom shows the ni al information     Stop:0x0000006f (0xffffffffc0000034,0xoooooooooooooooo,0xoooooooooooooo, please if anyone can help ne to fixed this or tell me if I need something to solve this issue thank you very much...

[Jeet_singh · Accepted solution]

Hi @douglas66,

Welcome to HP Forums, 

this is a great place to get support, find answers and tips,

Thank you for posting your query, I'll be more than glad to help you out 🙂

I see from the post that you are getting an error message on the Blue screen, I'll try my best to help you with this,

To provide you with an accurate solution, I'll need a few more details:

What is the Product number and the Operating System installed on the PC? (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

Could you provide me with the exact error code, as this will help me in further assisting you?

Have you made any software or hardware changes on the PC?

When was the last time it worked (date)?

Please respond to this post with the details, I'll be more than happy to help.

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, 

mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[douglas66]

Hello thanks for your print respond ! Is a hp dv6 3140 us windows 7 , is that what you need ? Thanks 

[Jeet_singh]

Hi @douglas66,

Thank you for replying,

As I understand you are getting a Blue screen error message on your screen during startup, don't worry as I have a few steps to help you with this concern,

Let's try these steps here:

Perform a Hard Reset

Run the System diagnostics test as well as extensive test on the Hard drive and Memory from F2

Depending on the test results, If all the test passes, I would suggest you perform a system recovery, doing this will wipe off everything and set the computer back to the original factory conditions. So please backup your data before initiating system recovery. For some reason, if the recovery fails, this means either the partition is corrupted or system file is missing.

Link to perform System recovery: Click here

The only other way to install Windows would be to order the recovery media for your laptop and using the recovery media you can install Windows. You can check if the recovery media is available online on www.hp.com/drivers by entering the exact model no. of your laptop. To find the exact model no. click here: http://hp.care/2bygf7l

Otherwise, you could also reach HP phone support to order the recovery media. Please fill in the product details to get the tech support number.

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone numberCase number and phone number appear.

They will be happy to assist you immediately.

Keep me posted for any other assistance,

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, 

mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,