• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP Envy x360 15-cp0xxx
Microsoft Windows 10 (64-bit)

After updating drivers my PC began producing the blue screen code PAGE_FAULT_IN_NONPAGED_AREA. I have tried restoring to two previous dates, resetting the PC with my files twice and resetting completely once and it is still doing it. It will boot up then just after windows home screen comes on it will blue screen. I am at a loss. I didn't install any new hardware. I did install Norton online security, but I didn't install it after the first attempt of reset. Please help! I am advanced with computers but by no means an expert. 

2 REPLIES 2
HP Recommended

@JW118 

Bluescreen failures (i.e., BSODs) are notoriously difficult to diagnose and to fix -- far beyond what WE typically can do in THIS self-help Community.

What you need is a forum where folks have vast experience troubleshooting, diagnosing, and suggesting repairs for BSODs, as follows:

The community Win10 forums has a section devoted to diagnosing BSODs. So, your best bet would be to post your problem there: https://www.tenforums.com/bsod-crashes-debugging/

 

Good Luck



I am a volunteer and I do not work for, nor represent, HP
HP Recommended

Thank you very much for all of your advice! I contacted HP support and sent my PC in for repair.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.