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‎02-20-2019 11:26 AM

HP Recommended
Product: HP intel

I was.using control panel to delete apps and the screen went blue to touch options. All those options doesn't help me

 

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3 REPLIES 3

‎02-21-2019 10:50 AM

HP Recommended

@1Mg_


Welcome to HP Support Community

 

Does the Notebook boot up if you restart it?

 

To assist you better please provide me with the complete Notebook model or product number

 

You can refer to this Link: hp.care/2bygf7l for help in locating the Product Number.

 

Thank you 😊

KrazyToad
I Am An HP Employee

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‎02-21-2019 02:34 PM

HP Recommended

No it turns on directly to a blue screen that says choose an option 

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‎02-21-2019 06:21 PM

HP Recommended

@1Mg_

 

May I know what are the options available on the screen?

 

If possible please upload a picture of the boot up screen with the options 😊

KrazyToad
I Am An HP Employee

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