Blue screen with error code and not being able to Start

[Noe17]

Laptop does not turn on fast, and blue screen with error code appears: File:\BCD

Error code: Oxc0000098

I tried to Starup Repair and Recoveru and nothing works. I run System Extensibe Test and it passed all items battery check says ok 

I tried recovery and says it can't.  What else can I do? 

It is like going in a circle. I end up in the same blue screen. 

[Nal_NR]

Hi @Noe17,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I understand that you are having issues with Error code: Oxc0000098.

The error code 0xc0000098 indicates that the Boot Configuration Data (BCD) file is missing or corrupted. Since you've already tried Startup Repair and Recovery without success, here are some further steps you can take to resolve the issue:

Step 1: Use the Command Prompt for BCD Repair

Access Command Prompt:

• Boot from a Windows 10 or 11 installation USB/DVD.
• Select your language preferences, and click Next.
• Click Repair your computer (not Install).
• Choose Troubleshoot > Advanced Options > Command Prompt.

Rebuild the BCD:

Handle BCD Rebuild Errors:

Step 2: Use Diskpart to Set the Correct Partition as Active

1. Open Command Prompt from the Recovery Environment as described above.
2. Run Diskpart:
   • Type diskpart and press Enter.
   • Type list disk and press Enter to see your disks.
   • Type select disk 0 (assuming Disk 0 is your system drive) and press Enter.
   • Type list partition and press Enter to view partitions.
   • Identify the system (boot) partition, usually marked as Active or System.
   • Type select partition X (replace X with the correct partition number) and press Enter.
   • Type active and press Enter to mark the partition as active.
   • Exit Diskpart by typing exit.

Please find the remaining step in the next post.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @Noe17,

Please find the remaining steps below. 

Step 3: Run System File Checker and DISM

Access Command Prompt via the Recovery Environment.

Run System File Checker:

• Type: sfc /scannow /offbootdir=C:\ /offwindir=C:\Windows
• This command checks and repairs system files.

Run DISM Tool:

• Type: dism /image:C:\ /cleanup-image /restorehealth
• This will check and repair any Windows image corruption.

Step 4: Check Drive Health with CHKDSK

1. Run CHKDSK to check for disk errors:
   • In Command Prompt, type: chkdsk C: /f /r /x and press Enter.
   • Allow it to complete; this can take some time.

Step 5: Restore System from a Backup

If none of the above steps work and you have a system image backup, consider restoring your system from that backup.

Step 6: Perform a Clean Installation of Windows

If all else fails:

1. Backup your data using another computer if possible.
2. Boot from the Windows installation media.
3. Choose to perform a Custom Installation and format the system partition.
4. Proceed with a clean installation of Windows.

These steps should help resolve the BCD error code 0xc0000098 and get your HP ENVY x360 laptop back to normal operation. If the issue persists, there might be a deeper hardware problem requiring repair or service. 

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.