Blue screen

beth1718 · ‎09-19-2020

Hi,

My Envy 15t-as100 CTO got the blue screen and since then out of the blues keeps doing it. Sometimes, the system got restore (I can use the NB, it would seem like if I restart it, but I didn't) and others, appear a message saying that I should install the OS (3FO). Why is this happening?

WAWood · ‎09-19-2020

@beth1718

This issue is often due to a failing drive. So, let's check that first, because if it is failing, it would need to be replaced and there is no point then in doing anything else until we confirm that.

If your PC is new enough to support UEFI, you can use these steps to test the hard drive: http://support.hp.com/us-en/document/c00439024

If not, to check the drive you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu
3) Press the Function key for testing the hard drive (usually F2) and let it run.

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beth1718 · ‎09-22-2020

Hi @WAWood,

I was able to perform some of the UEFI test, as you recommended. Most of them passed even when marked some errors. It seems to be a drive issue as you said but I would like to give you a glimpse of the tests I did, just to make sure that the drive is the only issue I have and what exactly they mean.

My PC has a SSD drive. In all of the tests, the short DST was not available, as well as its component test. The same issue happened with the long DST. The optimized DST showed a warning with this recommended action: run long DST and if do not report an issue do a system recovery and run again the optimized DST.

The blue screen and boot related tests shown a software error in the smart check. Same happened at the fast test of the system. Down below you can see a picture of the test logs.

My big question is: Should I change the Drive as you suggested at the very beginning or should I just do the recovery system (as the recommended action) since there are some software errors or they mean something else?

Thank you very much for the help!