Blues screen with few apps

[Ra696]

Hi there, please assist me... 

One day my desktop was all set and working properly and I was away from my laptop for a couple of days and upon opening my laptop then I noticed that my desktop is completely different... 

There is now a new blue screen with a few icons but all their settings are gone, they are like new icons or apps and for me to get to my original desktop I must go through a long process and still all the settings on my apps are gone also... 

Please assist because all my work is in there...

Thank you.

G

[A_Gayathri]

Hi @Ra696,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

I hope this helps! Keep me posted. 

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