Bluescreen VIDEO_SCHEDULER_INTERNAL_ERROR 0x00000119

[Tume]

I have been experiencing bluescreens on my 15-db0020NO laptop since I bought it about a month ago. They occur randomly during normal internet browsing. In addition I often see random graphical errors that flash on the screen for a split second, but they do not seem to result in crashing. There are no signs of overheating, and the system is able to run a GPU benchmark without problems.

The error code points to an issue with the graphics driver, of which I have the latest version installed. At least the latest that HP provides.

I will attempt to reinstall the drivers for starters, but I suspect the problem will persist. Have other HP laptops, notably the ones using AMD's Ryzen chips, been experiencing similar issues? Suggestions as to solutions?

[Tume]

Uhhuh, perhaps this'll get somewhere.

https://www.techspot.com/news/77556-amd-responds-user-feedback-promises-improve-ryzen-mobile.html

[MathewT]

Hi @Tume

Welcome to HP Forums! 🙂

I would like to take a moment and thank you for using this forum, it is a great place to find answers.

I understand you some issues with your computer and there is a blue screen that shows up on your computer.

Step 1: Re-install Graphics Driver

Since this is related to the graphics driver, I would recommend you to Uninstall and re-install the driver once.

Link: https://ftp.hp.com/pub/softpaq/sp88501-89000/sp88947.exe

Download and save this file to a known location.

• Click Start, type Device Manager, and press Enter.
• Find and double-click the category of the device causing the issue (for instance, the graphics card would be listed under Display Adapters).
• Right-click the device, and click Uninstall. Make sure you remove the software by selecting the option to remove software.
• Windows will prompt you to confirm the device’s removal. Click OK to remove the driver.
• Once this is done, install the driver we have downloaded.
• Restart your computer.

Step 2: Windows Update

• Head to Settings (using the Windows key + I shortcut) > Update & Security > Windows Update. Click Check for updates to see which updates are currently available.
• Install all the latest update and restart your computer.

If this does not fix the issue, check my private message for more details.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

If you feel I was helpful, simply click on Accept as Solution to help the community grow.

Cheers