Bluescreen in normal use with SYSTEM_THREAD_EXCEPTION_NOT_HANDLED bcmwl63a.sys with updated drivers

[Markus1717]

Hi,

in the last days I had apprx. one Bluescreen per day with SYSTEM_THREAD_EXCEPTION_NOT_HANDLED bcmwl63a.sys. I checked the support and the website told me to update my broadcom driver. But the last update release was 11.03.2016. Even before I got this Notebook, so the driver was up to date all the time. 

What else can I do to stop the bluescreens?

[The_Fossette]

@Markus1717,

Welcome to the HP Support Community!

I recommend you download and install HP support assistant and it will automatically download and install all the latest drivers available for your computer.

Here is how it is done.

Download link: https://www8.hp.com/in/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_in/en/any/psg/p...

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

6. Perform any other update management actions as needed.

   • Postpone an update: Click Remind me, and then select a time preference.

   • Delete an available update: Click the Delete icon  to remove the update from the list and record it in the action log.

   • Review updates status: Click Action log below the list to view installed, postponed, or deleted updates.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[Markus1717]

@The_Fossette

Thanks for your reply,

but as I already said all the drivers are the latest availble and I have HP Support Assistant installed. So this didn't fix my problem..

[The_Fossette]

@Markus1717,

I recommend you follow the below steps and check if it helps.

1. In the search box on the taskbar, enter device manager, then select Device Manager.
2. Select a category to see names of devices, then right-click Broadcom driver.
3. Select Update Driver.
4. Select Search automatically for updated driver software.

If you continue facing the issue, then follow the steps in the below article to perform a test on the wireless card.

https://support.hp.com/sg-en/document/c03467259

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[Markus1717]

@The_Fossette

I updated every driver and did the test on the wireless card. The test told me everything is fine. Still do I regulary get a bluescreen..

[The_Fossette]

@Markus1717,

I recommend you perform a system reset on the computer and check if it helps.

Follow the steps in the below article to perform a system reset.

https://support.hp.com/in-en/document/c04742289

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!