Bluetooth and USB Controller Divers Not Installed (Code 28)

[pugknows]

Attempting to recover from hard disk failure.  Move hard disk from old HP laptop to newer HP laptop.  Able to get everyting working except still getting two errors:

1) Bluetooth driver not installed (code 28)

2) USB Controller not installed (code28)

Bleutooth/Wireless

The wireless adapter started working after the RaLink RT3290 802.11 bgn WiFi Adatper driver installed.  But the Bluetooth function which I believe is part of the same package did not install/enable. I note that the Realtek Wireless driver download from the HP support page for this notebook did not allow the WiFi adpater to start.  I had to use the RaLink Driver located by Windows Update.

USB Controller

Initially I had no USB support at all.  After several updates and reboots I was able to get USB ports working - Logitech mouse and Thumbdrive use verified.  However, I still have USB Controller not installed (code28) with exclamation point in device manager.  The hardware ID is PCI\VEN\8086&DEV_9C31&SUBSYS_2211103C&REV_04 .  I have tried the WUSB 3.0 driver from the HP support page for this notebook, but this did not work.  

[REO51ST · Accepted solution]

@pugknows

Try this one first.

https://downloadcenter.intel.com/download/22824/Intel-USB-3-0-eXtensible-Host-Controller-Driver-for-...

Then reboot.

REO

[pugknows]

When trying to run setup I got the message - this computer does not meet the minimum requirements for installation.

[pugknows]

OK went, back to BIOS and change USB 3.0 support from AUTO to ENABLED, install went through, all USB working.

Thanks.

Now, if I could only get the Bluetooth working, I'd have the system completely restored.

Hardware ID is 

PCI\VEN_1814&DEV_3298&SUBSYS_18EC103C&REV_00

Note that the hardware id associated with the driver that makes wireless work for the Ralink RT3290 802.11 bgn WiFi adpater is:

PCI\VEN_1814&DEV_3290&SUBSYS_18EC103C&REV_00

[pugknows]

I fixed the bluetooth problem by searching the forum for that hardware ID.  Led me to a post with link to SP71572.exe which after loading enabled bluetooth.

I appears that all my exclamation marks in Device Manager have been resovled.  Though I do have two bluetooth entries under unknown:

Bluetooth Audio Bus Device

Ralink Bluetooth PCIe Adapter

Everything is working so I am content to leave as is.  I also have two Bluetooth entries under Network Adapters.