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HP 15 Notebook PC

Issue: Bluetooth is not working in stereo mode only mono which is terrible. all of which happened after I changed my windows.

Right now even when I select my headset and it's connected, I can not choose it. 

i will post 2 screenshots to help you understand more, I also added a screenshot from the headset properties as I saw it in one of the community support sections but it did not work for me. also please note  that I followed the virtual assistant methods as well and it did not work. 
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Would really appreciate your support Screenshot (5).png

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