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Locked

‎08-10-2024 10:28 PM

HP Recommended
Product: HP Pavilion x360 14 inch 2-in-1 Laptop PC 14-ek0000 (54B24AV)
Operating System: Microsoft Windows 11

Bluetooth issue: devices does not appear to be connected. 

I bought this laptop this week and the laptop initially was allowed to connect a headphone by the Bluetooth. 

the next day I tried to use the headphone that already connected, but sound was not working and I unrepaired them. However, the headphone never appeared as devices when I try to re-pair them.

I tried a lot of things form searching   google and YouTube videos. 

I have also tried to go to a troubleshooting. Although I pressed a bottom of run for Bluetooth, it was not working.

Thank you for your support

 

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