Boot Device Not Found, Automatic Repair Can’t Diagnose Computer

[efergy98]

Yesterday when I was on my laptop, I got a notification telling my I needed to restart the PC to automatically fix a driver error. I did, and now it won’t load at all past the initial omen logo; it stays on a black screen where I can move a cursor around. After resetting it a few times without a charger plugged in, it told me that the automatic repair system couldn’t diagnose my computer. Then it gave me the error telling me that a boot device was not installed (I’ve had this one before, but I fixed it back then by just resetting my PC). After attempting to do a hard drive check, it didn’t pass or fail. It listed them as such:

Testing Drive: 1

SMART Check: NOT AVAILABLE

Long DST: NOT AVAILABLE

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Current Version: 1.21.0.0 - BIOS

Out of curiosity I ran it through a memory check as well, and it passed. I followed the steps on this website: https://support.hp.com/us-en/document/c06201699

and when I got to procedure 3 step 3, I could not find the option to select UEFI HII Configuration under System Configuration to check it Optane Memory was installed. I don’t know how to fix this issue.

[The_Fossette]

@efergy98,

I reviewed your post and I understand that the computer is not booting to Windows.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you follow the steps in the below article and check if it helps.

https://support.hp.com/us-en/document/c03518165

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

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