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Locked

‎01-04-2019 12:51 AM

HP Recommended
Product: HP Laptop
Operating System: Microsoft Windows 10 (64-bit)

Received recovery media from HP. 

Unable to load it

1 REPLY 1

‎01-04-2019 02:29 AM

HP Recommended

"Unable to load it" does not give us a lot to go on. I assume you are booting from it with success but getting an error after starting the process-maybe no hard drive found to install on? I am assumimg all of this of course, but the fact that you originally had a message of boot device not found usually means the drive has failed.

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