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‎11-28-2020 02:28 PM

HP Recommended
Product: HP Laptop 15-bs113dx
Operating System: Microsoft Windows 10 (64-bit)

I have a HP Laptop HP Laptop 15-bs113dx and when booting the following error message displays. "Boot Device Not Found Hard Disk (3F0)". When attempting to run diags Hard Disk check - quick 0 No Hard drive installed. I have re-seated the HDD and verified the connection is good. I have also tried to the F11 Recovery Menu and it also states No Hard Drive installed. Is it possible to make a recovery USB/DVD from another laptop for this device? I'm at a lost at this point. Thanks in advance....

7 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-29-2020 09:24 AM

HP Recommended

The HP Cloud Recovery Tool requires the use of a USB flash drive.

 

See the following HP  Cloud Recovery document that verifies that.

 

https://support.hp.com/us-en/document/c06162205

 


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5 REPLIES 5

‎11-28-2020 02:37 PM

HP Recommended

Yes, you can create a recovery USB flash drive. 

Follow the instructions on the HP document at the hyperlink in the line below this one.

https://support.hp.com/ie-en/document/c06162205

 

That does sound like a dead hard disk. You might consider replacing the legacy hard disk with a SATA3 2.5" SSD. 


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‎11-28-2020 03:21 PM

HP Recommended

Can I use a external HDD or does it have to be a usb stick?

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‎11-29-2020 09:24 AM

HP Recommended

The HP Cloud Recovery Tool requires the use of a USB flash drive.

 

See the following HP  Cloud Recovery document that verifies that.

 

https://support.hp.com/us-en/document/c06162205

 


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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‎11-29-2020 07:19 PM - edited ‎11-29-2020 08:34 PM

HP Recommended

Thanks for the information on the usb thumb drive. I successfully download and created the usb drive. I took the usb drive and booted the failed laptop and got the following message upon boot. [startnet] error: get failure from dynamic recovery tool. What am I missing at this point?

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‎12-02-2020 09:11 AM - edited ‎12-02-2020 09:12 AM

HP Recommended

In that case, I recommend that you use the Microsoft Media Creation tool to install Windows 10.  It is a known solutioon for the issue you are experiencing.

 

https://www.microsoft.com/en-us/software-download/windows10

 

You can use the same USB flash drive that you have to create the bootable media.

 

Insure that you choose the language, version and architecture  that was already installed.

 

You can install the required drivers and software from your notebook's software & drivers web document.

I will edit this and provide a link to the document here. Done!

https://support.hp.com/ie-en/drivers/selfservice/hp-15-bs100-laptop-pc/16851388/model/20353501


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