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HP Recommended
HP Stream Laptop 11-y0XX
Microsoft Windows 10 (32-bit)

Let someone barrow my laptop, when I got it back it was a mess. A black screen pops up that says Boot Device Not Found Please install an operating system on your hard disk. Hard Disk (3F0). I have did a System Diagnostics  and they All passed.

I also went to a professional and they told me to buy a USB 32 GB and download something not sure what they said. I did not have the funds to pay tons of money PLEASE HELP!

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Ckranz90 Welcome to HP Community!

follow the below steps to resolve this concern: 

 

Step 1: Perform a hard reset (does not affect your personal files)

HP Notebook PCs - Performing a Hard Reset or Forced Reset 

Step 2: Restore BIOS default settings 

Step 3: Test the hard drive using HP PC Hardware Diagnostics UEFI (In your case, Skip to Step 4) 

Step 4: Reseat the hard drive (here's a video that shows how to re-seat the drive: Click here (Generic) 

Step 5: Perform an HP System Recovery 

  

If none of the above actions resolved the error condition, back up your personal data and then perform an HP System Recovery on the notebook. See one of the following documents for instructions: 

Click here for instructions. 

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.

View solution in original post

3 REPLIES 3
HP Recommended

I believe I'm going through the same issue. It's my understanding that we need to download the OS(operating system) for our devices... My problem is that I'm pretty sure it has to be done and downloaded by USB disk and from a computer. That or pay the 30-50$ for them to send us one

HP Recommended

@Ckranz90 Welcome to HP Community!

follow the below steps to resolve this concern: 

 

Step 1: Perform a hard reset (does not affect your personal files)

HP Notebook PCs - Performing a Hard Reset or Forced Reset 

Step 2: Restore BIOS default settings 

Step 3: Test the hard drive using HP PC Hardware Diagnostics UEFI (In your case, Skip to Step 4) 

Step 4: Reseat the hard drive (here's a video that shows how to re-seat the drive: Click here (Generic) 

Step 5: Perform an HP System Recovery 

  

If none of the above actions resolved the error condition, back up your personal data and then perform an HP System Recovery on the notebook. See one of the following documents for instructions: 

Click here for instructions. 

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
HP Recommended

I feel so proud of myself i was able to after much frustration able to getmy go stream up and running again!! I download to a usb the 64 bit of system and plugged it in to my down laptop and bam !!!!

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