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‎07-24-2019 05:23 PM

HP Recommended
Product: HP Pavilion TouchSmart 14-b109wm Sleekbook

My computer was working fine yesterday and it fell on the ground and this morning it froze up and i restarted it and i got this: “Boot Device Not Found. please install an operation system on your hard disk. Hard Disk (3FO)

   I ran the tests on the hard drive and it passed three time. I also went into F10 and then system configuration > Legacy Support and turned it to enabled and turned it to disabled - and it said “no bootable device found - insert boot disk and press any key. So i went back into the F10 menu and pressed F9 to reset everything to default and nothing happened. Someone please help

1 person had the same question
1 REPLY 1

‎07-26-2019 12:32 AM

HP Recommended

Usually a drop damages the drive.

I have seen them pass the test and still be bad.

Try booting into System Recovery:

http://hp.dezide.com/ts/start.jsp?guide=HPSystemRecovery.net&as=true&SFS=sdoc§ion=ccweb

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