Boot Device Not Found

[SystemUser]

Hi, I am trying to fix my youngest brothers HP Laptop and it is all black. It can go to bios. I also can't go inside this thing called CRTL + ALT + DELETE. Sometimes I could go in to Windows 11 again but after playing a game, It crashed and freeze everything. It always go to blue screen. The problem is "Boot Device Not Found". When I go to F2 System Diagnostics and test Hard Drive > Quick Check:
The Results:

Testing Drive: 1
Smart Check: Passed

Short DST: Not Available

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Hard Drive Check > Extensive Check

The Results:

Testing Drivers: 1

Smart Check: Passed

Long DST: Not Available            Current Version: 2. 0. 2. 0 - BIOS

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When I got into Windows 11 again I tried to factory reset it and it won't let me. There is also "Battery Alert" always happening.

Sorry for typing so much. Please Help.

[Irfan_06]

Hi @SystemUser,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see that you are facing an issue with your laptop.

Kindly refer to the steps on this link and let me know if that resolves the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day.

Irwin6

HP Support