Boot Device Not Found

[Bryon_S]

I have a HP Notebook - 15-ac143wm that gives me the message Boot Device Not Found (black screen).

I have done a hard drive check (extensive) and the results are

SMART Check : passed

Long DST : failed

Failure ID : Q4VWJC-81GA5E-XD7X61-61C103

product ID : N5Z06UA#aba

[WAWood]

@Bryon_S 

Sorry, but that error code means your hard drive has failed and needs to be replaced.

Once you have replaced it, follow the instructions below to restore your PC to working conditions ...

If your PC is a 2016 model or newer, you should see if you can make a bootable USB recovery drive using the HP cloud recovery tool on a working PC.

The recovery drive can then be used to install Win10 and the HP drivers and utilities that originally came with your PC.

Here is the link: https://support.hp.com/us-en/document/c06162205

[Bryon_S]

Thanks for replying.  The cloud recovery tool seems like a good solution.  I checked and even though the warranty has a Start Date February 17, 2016 HP Cloud Recovery Tool Supported Platforms query result is Not available. Are there any other options?

 - Thanks again, Bryon

[WAWood]

@Bryon_S 

The other option, which costs money, is to order recovery media from HP.

HP Recovery Media is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities.

In some cases, you may be able to order a USB stick instead of disks. You have to order these from HP; they can not be downloaded.

You can look online for Recovery Media starting with the linked paged: http://support.hp.com/us-en/drivers

Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click "Update".

If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the "+" symbol to expand that entry and click on Order Media for details.

Or, if you prefer, you can do the same by contacting HP Customer Support.